Features & Benefits

Comprehensive Remote Management

Not limited to Remote Control, over 40 management features including access to the registry, file system, processes, user/groups, performance management and more.  Provide the ability to support user issues without needing to be interactive, resulting in a life in user productivity.  Remote control can be used when interactive support is required.  

Anytime, Anywhere Support

Customers needing support can exist within the corporate network or across the Internet.  IT members also do not need to be within the corporate network to provide support.

Certificate-based Client identification

Rather than relying on computer name (which could have duplicates within a global network), utilising unique client certificates enhances security and provides proper identification of supportable clients.  

Secure Access

Support sessions are secured using four levels: 128-bit SSL session encryption, authentication, IP address range filtering and delegated access control.  

Utilize Remote Computer Groups

Combine computers into groups that can be used to establish delegation of control.  

Scalable Architecture

LAN and DMZ gateway functionality can be separated for organisations with internal and external firewalls.  Functions can be combined onto a single machine for organisations with lower security needs.  

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