BridgeSearchBridgeSearch is available in the Professional Edition of BridgeTrak Suite .
Respond fast to a customer support trouble ticket with quick and accurate data searches using BridgeSearch (available in BridgeTrak Suite)!
What is the BridgeSearch software tool?
BridgeSearch is a powerful "search engine tool" that integrates with the core help desk and tracking applications, BridgeTrak for Web and BridgeTrak for Windows. This software companion tool should not to be confused with the standard query feature found in both the Web and Windows application. BridgeSearch enables users to quickly search their entire BridgeTrak database including issues, Knowledge Base articles, customer records, and file attachments in common file types collected by your organisation.
- BridgeSearch enables a company's help desk to create a search index of information from their entire database, including stored issues, Knowledge Base, customer list, file attachments in common file types (ie. WordŽ, ExcelŽ), and more.
- The search index can be quickly updated to provide the most current information. If operating BridgeTrak tracking software with multiple databases, you can create a search index for each database.
- A flexible query can be run on the search index. Search requests include advanced search options such as Boolean or natural language searches.
- Process your search query and within seconds the results appear in an easy-to-read tabbed window Quickly pull up the file, attachment, issue, etc. that was found during the query by clicking on the search results.
How does BridgeSearch differ from the standard query feature in BridgeTrak help desk software?
The following chart outlines some of the differences between these two independent but complimentary, powerful search tools.
| Feature |
BridgeSearch |
Standard Query |
| Search the entire BridgeTrak database (issues, customer data contact data, Knowledge Base, etc.) |
Yes |
No, issues only |
| Search attachments |
Yes |
No |
| Base reports, notifications, and BridgeAutoEscalate rules, etc. off query |
No |
Yes |
| Creates a searchable index of information |
Yes |
No |
Perform the following search options:
Selected Item (Field) Search
Text Search
Date Selection
Numeric
Equal To
Boolean
Natural Language
Phonics
Stemming
Fuzzy Search
|
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
|
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
|
| Provide fast search to applicable data |
Yes |
Yes |
When you purchase BridgeSearch you will still receive the standard query tool. Both search tools offer powerful search solutions for your help desk, call center, IT, or tracking operation.
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News08 January 2008
NEW PRODUCT
ScriptLogic launch BridgeTrak, an industry leading help desk software solution, offering seamless trouble ticket tracking for reducing the entire life cycle of an issue. Available for both Web and Windows environments.
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