BridgeMailBridgeMail is an enhanced feature available in BridgeTrak Suite! Save time and money by uniting the power of email communications with the BridgeTrak Issue Tracking System!
Communicating via email saves time and reduces phone costs. BridgeMail maximises the power of email by converting email from your Customers into BridgeTrak issues and appending those issues. BridgeMail will just as easily send a response back to the Customer letting them know that their email has been received and that an Issue ticket has been opened for them.
Set BridgeMail to receive email from a designated email account. Because BridgeMail runs as a "set and forget" service, it will run silently in the background checking for new email. BridgeMail is compatible with any mail system that supports the POP3 protocol for incoming email. A single installation of BridgeMail will provide the email receive functionality needed for transferring email data into issues for your entire help desk.
Define how BridgeMail handles incoming email. Select from flexible filtering options:
- Automatically convert all email into issues.
- Filter by domain name. Permit only email from recognised domains stored in your BridgeTrak database to become issues.
- Filter by recognised email addresses. Only email from corresponding to addresses stored in your BridgeTrak database can become issues.
- Allow for manual review of all incoming email before turning email into issues by retaining all email in a holding queue.
The following chart shows how email data is populated in various fields and tabs in an issue ticket.
| Incoming Email Field |
BridgeTrak Issue Field |
Details |
| "From" Email Address |
Company / Company Data (Including Location, Phone, Department, and Email) |
The" from" email address is checked against email addresses stored in the BridgeTrak database. When a match is found, all customer contact and company data is populated on the main issue ticket window. |
|
| Email Subject Line |
Issue Summary |
Issues are automatically appended when customers reply back to their issue confirmation email. |
|
| Email Body |
Description |
Text from the body of the email is automatically transferred into the free text area of the description tab. |
|
| Email Attachment |
Attachment Tab |
Attachments are saved and made accessible on the Issue Attachment Tab. Control the size of acceptable email attachments in the system options. |
|
| Email Date / Time |
Activity Tab |
A "date / time received" stamp for each incoming email is recorded on the Activity Tab providing a historical activity log. |
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News08 January 2008
NEW PRODUCT
ScriptLogic launch BridgeTrak, an industry leading help desk software solution, offering seamless trouble ticket tracking for reducing the entire life cycle of an issue. Available for both Web and Windows environments.
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