Forms and Delegation

Does your organisation have a helpdesk?  And do you want to delegate as many user management tasks as possible to your helpdesk?  If you want to address these needs using the standard Microsoft toolset, you have a limited set of options:

• Setting up manual procedures.  
• Using Delegation of control and MMC snap-ins.  
• Developing scripts.  

Each of these options is complex and time consuming to implement.  In addition, it often turns out that certain aspects of user management (like security) are almost impossible to manage using this standard toolset.

Using FORMS & DELEGATION, you can easily implement the required type of user account management and customise it to the specific needs of your organisation.

The administrator is offered an environment in which templates and forms can be created to deal with a specific user management task.  The form is in turn delegated to the Helpdesk user (or another delegate user).

The Helpdesk user can only perform the tasks he has been given access to.   FORMS & DELEGATION comes with a wealth of template actions and sample forms to tackle virtually any user management task.  Each part of these sample forms can easily be customised for your specific needs.

How to manage the User Account Life Cycle?

Create user

The whole account is created by using one form only.  The helpdesk employee only needs to fill in the relevant parameters: “first name, last name and job title” and everything is created according to the predefined template: no effort, no errors.  

Reset password

Forms and Delegation offers the option to reset a password, unlocks the account if necessary, and forces the end user to provide a unique password for the next logon session.  All without the helpdesk operator having to type or confirm a single keystroke.  Various statistics are available, but we have determined that between 35% and 45% of all helpdesk calls are related to this task.

Edit user

The most commonly changed items are group memberships and address information.  Managing group memberships can be very complex and few companies have a solid solution.  Common practice is to use manual procedures to grant and revoke group memberships.  In a scenario where every job title is associated with 10 to 15 different group memberships in an organisation with more than 20 different job titles, this would result in a very long lookup matrix.

Rename user

Relevant when dealing with female divorced employees.  You want to preserve the SID of the user instead of deleting it and creating an account from scratch.

Move user

In a multiple site environment it is common that every site has its own home-dir server, DC, child domain and group settings.  Moving a user from 1 site to another is complex if all security settings and data (home and email) have to be maintained.  This is especially true if the sites are managed by their own helpdesk/sysadmins under a restricted security context.

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