WhatsUp Gold Standard

What's New in V12

WhatsUp Gold v12 introduces 20 powerful new features and enhancements designed to give you 360o visibility, actionable intelligence and complete control of your network infrastructure.

New WhatsUp Gold v12 Features	Standard Edition	Premium Edition	Distributed Edition	MSP Edition
SSG (Real-time data)
Split Second Graphs that provide real-time graphical data in performance workspace and full reports, the Web Task Manager, and the Web Performance Monitor
Instantaneous access to real-time performance data in enabled reports
Web-based network tool that provides insight into processes running on a device or system
Web-based network tool that provides network device overview information about processes using SNMP or WMI device connections
SNMP
Support for high capacity SNMP interface counters through the Interface Performance Monitor
Support for NetSNMP agents for UNIX CPU utilization
Support for configurable interface name for SNMP interfaces
Adds over 200 Cisco MIBs for use in WhatsUp Gold
SNMP MIB Walker web-based network tool which allows you to browse for SNMP objects on a device
SNMP MIB File Explorer web-based network tool which allows you to browse for SNMP objects in defined MIB files
SNMP MIB Manager web-based network tool which allows you to import and validate MIB files
SNMP COM API improvements for enhanced scripting capabilities with the Script Action and Active Script Monitor
Email
Email Monitor - innovative monitor that uses SMTP, POP3 or IMAP by sending emails to servers, with support for encryption and SMTP authentication
SMTP authentication for email actions
SMS
Enhanced Short Message Service (SMS) functionality to include support for SMS Direct
SQL Server 2005 Express Database
Microsoft SQL Server 2005 Express database
Drag-and-Drop
Support for drag-and-drop device, group, and map management on the Web interface
Passive Monitors
Passive Monitors, that require credentials, now use the device credentials that are stored in the credentials library
Dashboard Screen Manager
Adds the capability to define playlists for information to be displayed on a single or multiple monitors including external web pages
Windows Vista
Support for Windows Vista

Scalable Architecture

WhatsUp Gold Product Family – No matter the network, you have a solution.

The WhatsUp Gold core product architecture is a framework that provides a scalable set of services, meeting the requirements of both SMBs and Enterprises for predictive management and monitoring of critical network and IT infrastructures, right out-of-the-box.  There is no need to deploy separate services (such as polling engines or probes) at significant extra cost to enable scalability.

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Through the scalable and extensible product family architecture, you can be assured that as your network grows in complexity, WhatsUp Gold provides a seamless and transparent migration path to support your needs at the lowest possible TCO.  No need to install, configure and learn a new product as your network outgrows your existing tools.  From single site to multi-site networks, WhatsUp provides the same consistent user focused interface, management structure and reporting throughout the product family.

Network Monitoring

WhatsUp Gold lets you uncover and prevent or fix issues before they spiral out of control.

Optimised network monitoring for instant insight

Sometimes being under-appreciated is good thing, especially when everything is running seamlessly.  Pro-active and predictive monitoring of networked devices, systems, applications and services enabled by WhatsUp Gold ensures that you are resolving problems before your users ever see them.

WhatsUp Gold provides full support for SNMP and WMI network management.  And with WhatsUp Gold's capability to monitor down to the individual interface level providing support for both 32 bit and 64 bit counters, even the highest speed interfaces can be monitored without losing critical data.

Home Workspace Report

WhatsUp Gold lets you quickly add monitors with just a mouse click.  Fully customisable high-performance monitors are available for any device, system or service.  Monitor types include:

• Active
• Passive
• Performance
• Thresholds – minimum and maximum
• Customer defined
• Active script performance monitors (jscript and vbscript)

Pre-configured Network Monitors

In addition to the customisable monitors you can implement using WhatsUp Gold, a number of pre-configured monitors provide a head-start to gaining control of your network as quickly as possible, right-out-of-the-box.  

Bulk Field Changes

Bulk field monitors enable rapid deployment or changing of monitors to any number of systems that have common network monitoring requirements, for example; 10 3560-E Cisco® switches.  The bulk field change capability in WhatsUp Gold allows monitoring parameters to be quickly deployed or changed without touching each monitor individually, saving time and effort.

Download a 30-day free trial of WhatsUp Gold now, and discover network monitoring with complete control.

SNMP Monitoring

If it supports SNMP, WhatsUp Gold can manage and monitor it.

Straightforward SNMP monitoring

No matter the device, system, service, application or OS, if it has an SNMP MIB or is WMI enabled, it can be managed by WhatsUp Gold using the same consistent standards based data.

Simple Network Management Protocol (SNMP) is an IP based application layer protocol that facilitates the exchange of management information between management / monitoring solutions and any SNMP enabled devices.  SNMP enables network administrators and IT professionals to manage network and application performance, find and solve problems, and plan a path for growth.

With powerful SNMP capabilities, WhatsUP Gold fully supports monitoring of any SNMP v1-3 enabled device immediately, including; routers, switches, firewalls as well as any UNIX/Linux OS.

Built-in SNMP tools, standards compliance and monitoring support

In addition to powerful monitoring capabilities, WhatsUp Gold gives network management professionals a complete set of web-based SNMP network tools to simplify configuration and management.  (See below.) In addition, MIBs can be imported into the WhatsUp Gold database to instantly monitor any SNMP enabled system, device or OS using WhatsUp's AutoMIB technology.

SNMP MIB Walker

WhatsUp Gold's in-depth SNMP management tools include:

• SNMP MIB Explorer – list all MIBs available and validate all MIBs ensuring that the correct SNMP parameters are used
• SNMP MIB Manager – instantly validate and identify any errors in any MIB
• SNMP MIB Walker – understand device support and SNMP objects that can be monitored
• AutoMIB – drag-and-drop to instantly monitor any MIB on any SNMP-enabled device
• Customisable SNMP monitors – build your own monitors on the fly
• Multi-SNMP variable probing and trending
• Custom naming of SNMP interfaces – assign meaningful names to monitored interfaces
• High-capacity SNMP interface support – monitor high-speed interfaces such as 10Gbps Ethernet interfaces

WhatsUp Gold is fully standards compliant, supporting:

• SNMPv1-3 – RFCs 1157, 1212, 1901, 2578, 2579, 2576, 3411, 3418, 3584
• SNMP Security RFC 3826

WhatsUp Gold provides comprehensive, built-in OS, application, device, service and system SNMP monitoring support, including:

• UNIX/LINUX – Host Resources MIB – RFC 2790 and the NetSNMP MIB
• CPU, disk and memory
• Security – firewalls and IDS
• Storage – NAS and SAN, iSCSI and Fiber Channel
• Cisco® routers, firewalls and switches
• IP Services - HTTP, FTP, TCP, IP, and others

Download a 30-day free trial of WhatsUp Gold now, and discover how simple network management and monitoring really is.

Network Management Interfaces

WhatsUp Gold makes it simple to navigate around your network.

Powerful Windows and Web based management with a difference.  

Access to up-to the second data and system status is extremely important to network managers, but if you can’t make sense of the data, what good is it.  WhatsUp Gold’s flexible management interfaces, both Windows and web consoles, transform the data into actionable intelligence and set the standard for usability and flexibility.

By consolidating all information in a NOC-based centralised location, WhatsUp Gold presents a clear and concise picture of any size network and application infrastructure and makes it immediately available to the network manager.  Workspaces and dashboards can be configured and individualized to meet the requirements of both SMBs and enterprises for configuration, monitoring, alerting and reporting.

Simple and Elegant Management Interface

With a choice of either Windows or web-based management interfaces, WhatsUp Gold provides simple navigation and rapid access to information from anywhere, at any time.  The WhatsUp consoles are fully adaptable and configurable to meet administrative and management needs, providing:

Network Management

• A single focal point for all information about your network health and status
• Fully integrated web server that runs as separate service
• Customisable workspace views for maximum flexibility and visibility
• Individualized dashboards for quick analysis and synthesis of critical information
• Access to web-console at any time, no matter where you are
• Windows Explorer based navigation of devices
• Grouping of devices by status, type and/or business requirements
• Drag and drop device management for maps and groups
• Visibility into individual devices, systems or services from network maps or device groups

Built-in Localisation

WhatsUp Gold is designed to let you quickly adapt dialogs, workspaces and dashboards to meet localisation requirements.  It provides:

• Double-byte and UTF-8 enabled to support all languages
• Simple export and import of translated information into the WhatsUp web console

Download a 30-day free trial of WhatsUp Gold now, and see the difference with actionable intelligence.

Network Discovery & Mapping Interfaces

Get the complete picture and complete control - really fast - with WhatsUp Gold.

Discover and map all your networked devices in minutes
Understanding is a key weapon in a network manager’s arsenal.  If you can’t locate every network connected device, system and comprehend the whole picture instantly, when something fails, where do you go?  For automated network discovery, graphical network mapping and comprehensive network monitoring and management capabilities, turn to WhatsUp Gold.

Do you really know how many devices are connected to your IT network or what they all are?  Do you have an accurate network diagram?  Are you sure it’s up to date?  Most importantly, does it help you see impending problems before they get out of control?  WhatsUp Gold’s network discovery and network mapping lets you answer “Yes” to all this and more.

Discover the network from top to bottom
WhatsUp Gold's automated and rapid device discovery using wizard-based tools simplifies and makes discovery fool-proof, no matter the size or complexity of the network, in minutes.  No need for stand-alone tools to manually document your network.  If it is connected it will be found, legitimate or rogue.  Regularly scheduled discovery scans can be configured to find assets or services added after the initial scan.

WhatsUp supports the following discovery mechanisms:

• Wizard-driven discovery
  • SNMP SmartScan
  • IP address range
  • Network Neighborhood
• IP address
• Hosts file import

 
Network Discovery

Map the network with 360 degree Visibility
Once the network discovery is completed, WhatsUp Gold constructs hierarchical maps of the topology providing a 360o view to the network manager.  WhatsUp ensures that a complete and accurate representation of the real network and application environment is provided.  Correlation of monitors, alerts and actions to the topology maps ensures that if an event is occurring, it can be located, understood and controlled quickly.

Network Mapping

Graphical network mapping in WhatsUp Gold lets you:

• Drill-down into network views showing sub-netting and virtualized LANs
• Establish critical device relationships and dependencies
• Customise network diagrams
• Import custom network maps and Visio diagrams
• Drag and drop device icons
• Group devices and applications or services by device commonality or business requirements

Download a 30-day free trial of WhatsUp Gold now, and discover a better way to monitor your network topology.

Secure & Role Based Network Management

Make sure only authorized people can manage controlled assets on your IT network with WhatsUp Gold

Is your network managed securely?
Protection of data and privacy is of considerable concern to organizations as a result of legislative initiatives, such as HIPAA and SOX, as well as corporate directives. Most organizations that have implemented security measures have to prove their enforcement to audit and compliance oversight groups. As a result, network managers must not only enforce security, but prove that their tools do not introduce security risks to their executive management. WhatsUp Gold gives you the tools to securely manage your IT network and also provides the proof that you're enforcing your protection policies properly.

WhatsUp Gold also gives you complete control over what authorized users can and cannot do. Via role-based network management, you can set access rights so that your server team can only manage servers, your network infrastructure team has rights to networking gear, your senior management has access to pertinent reports, and as network manager you can oversee everything.

Secure & Role-based Network Management

Air-tight security
WhatsUp Gold not only monitors security activity and device status via SNMP for firewalls, IDS and other security focused systems, but also fully complies with corporate security initiatives, using the following technologies:

• Secure SSL web console access with 128bit AES encryption
• Built-in self-signed certificates
• SNMP based security with 128-Bit AES encryption
• Trusted certificates from: Verisign, Thawt and others

In addition to management console security for the entire WhatsUp product family, WhatsUp Gold Distributed Edition implements SSL or SSL\VPN based security for all communication between your central site and each remote site being monitored, even across public networks. This way you can be sure that data and access is fully protected.

Configurable role based management
Along with support for security compliance, network management tools need to be able to control internal access to information and network assets. WhatsUp Gold directly imports user login information from Active Directory and LDAP to speed configuration and provide compliant access control to management tools, information and consoles based upon your users’ roles and responsibilities. WhatsUp gold lets you clearly define by organizational role user access to:

• Configuration
• Reporting
• Discovery
• Monitors
• Policies
• Workspaces
• Management and monitoring of services, servers, applications and devices
• Translation

Download a 30-day free trial of WhatsUp Gold now, and have confidence that your network security is in complete control.

Network Alerts, Alarms & Notifications

When seconds count, WhatsUp Gold lets you instantly locate and respond to network issues.

Proactive and preemptive alerts, alarms and notifications
When trouble strikes - and it will - stay ahead of the curve with WhatsUp Gold. In the event of a problem on your network, you want to be able to answer the 5Ws (who, what, when where and why) and resolve the issue quickly. WhatsUp provides actionable intelligence to help understand and visualize the problem in real-time and solve it before the impact is even noticed and users ever knock on your door.

WhatsUp supports the following discovery mechanisms:

Industrial strength alerting
WhatsUp Gold provides real-time alerting and alarms that keep you informed and provide up-to-the-second status on every enabled monitor. Alerting capabilities include:

• Alerting based upon any configured monitors for systems, devices, services or applications
• Automatic escalation if alerts are not responded to and cleared
• Access to any device alert from network maps and capability to drill-down to look at real-time data
• Scheduled or forced maintenance mode for devices and systems decreases false alerts
• Alert-based automated scripting to restart affected services or applications without manual intervention

Alerts Workspaces Report

Be informed, no matter where you are
Notifications keep you informed of status and alerts even if you are not in your NOC. WhatsUp Gold provides the following network notification functionality:

• Customizable notification schedules
• Automated notification escalation if not responded to and cleared
• Numerous notification mechanisms, including:
  • Email
  • Numeric Pager
  • Alpha/Text Pager
  • SMS
  • Text to Speech
  • Web Alarms
  • Windows Pop-ups
  • Additional Alerts
  • Service Restart
  • Sound
  • External Program
  • Syslog
  • External Script Templates
  • SNMP Trap
• Notification forwarding even if email is out of service

Network Notifications Report

Download a 30-day free trial of WhatsUp Gold now, and keep one step ahead of problems with instant insight.

Network Reporting

Analyze the health of your network with informative reports from WhatsUp Gold.

Get the right network reports right when you need them.
Everyday, network managers are bombarded with hundreds if not thousands of pieces of information on the status of the network infrastructure. Timely information is invaluable but if you can't make sense of the data, what good is it. Utilizing WhatsUp Gold's comprehensive reporting capabilities, you can quickly access pertinent information on the status of your network and quickly assess what that information means to you and your organization.

 
Network Reporting

• Over 150 SQL-based structured reports deliver critical information on monitored systems in a wide variety of formats
• Top 10 reports provide ready access to predefined status of critical systems or devices
• Fully configurable multi-dimensional charts (bar, pie, line and time) let you choose time periods and zoom-in to quickly locate anomalies
• Dashboard Gauges display at-a-glance performance status of any device or system
• InstantInfo feature gives real-time status by simply hovering your cursor over any enabled monitor
• SNMP and WMI Split Second Graphs can be added to any report on any number of monitors to display real-time data in either dimensional graphs or gauges
• Historical data assists with planning of future resource requirements and allocation

WhatsUp Gold’s reports are divided into several different categories, including:

• System reports show logs and diagnostic data for all devices.
• Group reports allow you to compare availability and performance data for devices within a group.
• Device reports give a view into availability and performance data for a single device.
• Performance reports allow you to view historical performance data for a device or group.
• Problem Area reports provide an indication of typical problems that may be occurring on your network.
• General reports give you access to your workspaces and show you data logged by WhatsUp Gold during its operation (such as logs from active discovery).

Easy ways to access all reports and a customizable list of your favorite reports are also provided.

Download a 30-day free trial of WhatsUp Gold now, and discover network monitoring with complete control.

System Requirements

Minimum Software

• Windows XP Professional SP2 (or later), Windows 2003 Server SP1 (or later), Windows Vista Ultimate, or Windows Vista Business (Windows Vista SP1 recommended).
• Microsoft Internet Explorer 6.0 SP1 (or later) or Firefox 2.0 (or later)
• Microsoft .NET Framework v 2.0 or 2.0 SP1
• Microsoft Windows Scripting Host v5.6 or later
  Windows Scripting Host is installed with the Windows operating system. To verify your version, run cscript.exe at a command prompt. If you need to update Windows Scripting Host, refer to the Microsoft Windows Scripting Host site (http://www.ipswitch.com/wsh56).
• Internet connectivity for activation, connecting Central and Remote Sites, and running the web interface.

Minimum hardware requirements

• Intel Pentium-compatible 2 GHz or faster
• 1 GB memory (RAM) (2 GB RAM recommended)
• 256 MB of drive space (up to 4 GB additional for SQL Server 2005 Express Edition database and 7200 RPM drive recommended)
• Display resolution support for 1024 x 768 minimum; recommended display resolution is 1280 x 1024
• CD-ROM drive
• Network Interface Card (NIC)
• Modem and phone line (for pager, SMS, or beeper actions; modem pooling is not supported)
• GSM modem and active SIM card (for SMS Direct actions)
• SAPI v5.1 and supporting sound card for Text to Speech Actions; SAPI v5.1 can be downloaded from the Microsoft Speech site (http://www.microsoft.com/speech/speech2007/default.mspx).

Microsoft SQL Server 2005 Express Edition (SSEE) requirements

• SSEE supports up to 4 GB database size and up to 1 GB RAM for the buffer pool. Ensure sufficient disk capacity is available for data storage.

  Note: SSEE supports one CPU. In computers with multiple CPUs, SSEE utilizes only one processor.

Product Feature Comparison

Features	Standard Edition	Premium Edition	Distributed Edition
General Features
Common Scalable Product Architecture
Enhanced real-time network monitoring with Split Second Graphs and InstantInfo
SNMP Monitoring
WMI Active Monitoring
IETF Compliant IPv4 support
IETF Compliant IPv6 Support
Integrated SQL database for alert data
NEW Microsoft SQL Server 2005 Express
Integrated SQL database format for trend data
Backend database upgradeable to MS SQL or other SQL databases
Database integrated automatic backup
Integrated web server or support for IIS
Support for fault tolerance and hot-backup
Polling engine performance monitoring
Integrated Web server and polling engine run as separate services
Multi-language support through Unicode and UTF-8
Vista
Double-byte enabled
Browser support for IE, Mozilla, Netscape and Firefox
Discovery
SNMP (Smart Scan)
ICMP
Windows SNMP
SNMP Daemon
IP range scan
Traceroute
Network Neighborhood (NetBIOS)
Hosts File
Text File Import
Manual addition of custom devices
NEW Customizable monitoring speeds for high speed interfaces
NEW Support for both 32 and 64 bit counters
Filtering by device type
Scheduled discovery scans
Mapping
Automated mapping based on discovery
Custom maps
Import pre-defined maps
Import image files for graphical backgrounds
Visio object support
Automated creation of device dependencies
Manual creation of device dependencies
Customization of device types
Moveable desktop icons
Multi-level topology mapping (IP sub-netting)
Establish linkage between topology levels (drill-down)
SNMP Monitoring
SNMP v1-3 support
Real-time SNMP monitoring with Split Second Graphs and InstantInfo
SNMP monitoring templates
SNMP client encryption support
AutoMIB  (drag and drop - no compile and instantly access)
NEW MIB Walker - which allows you to browse for SNMP objects directly on a device (MIB tree walk and ID selection)
NEW MIB Explorer – which allows you to browse for SNMP objects in defined MIB files
NEW MIB Manager – view all MIBs in database and import and validate MIB files
NEW Custom monitoring for SNMP using Jscript or Visual Basic
NEW Multiple MIB variables in a single request
NEW Passive Monitors, use the device credentials that are stored in the credentials library
SNMP for Windows
NEW SNMP monitoring for Unix/Linux NetSNMP and Host resources MIBs
NEW High speed interfaces – 32 and 64 bit counters
Custom Names for SNMP Interfaces
SNMP trap receiving and forwarding
NEW Cisco specific MIBs included in MIB database (over 200 MIBs)
Windows Management Instrumentation (WMI) Monitoring
Integrated WMI support
Real-time WMI monitoring with Split Second Graphs and InstantInfo
WMI Walker – explore and view monitorable WMI parameters
Monitoring templates
Monitor workstations
Application Monitoring
Custom monitoring using Jscript or Visual Basic for WMI
Application Server Monitoring
Microsoft NT Services
Microsoft Exchange
Microsoft SQL/ODBC
IP Services Monitoring
Comprehensive IP services monitoring
HTTP
HTTPS
Web site content validation
FTP
ICMP (Ping)
IMAP
POP3
SMTP
Email Route
NNTP
Echo
DNS
DHCP
NTP
SNMP
Interfaces
Radius
Telnet
Daemons
Advanced IP Protocol Monitoring
TCP
UDP
SSL
Server and Workstation Monitoring
CPU utilization
Disk drive(s)
Disk space and utilization
Memory
Ping
Ping Latency
Interfaces
Custom SNMP Counters
Custom WMI counters
Email Monitor with support for encryption and SMTP authentication
SMTP authentication for email actions
Custom script counters
Management Console, Alerts, Notifications and Reporting
Windows based management console
Web based management console
Full Web administrative rights
Customizable workspaces
Password protected personal workspace
Configurable role based management
Custom actions using Jscript or Visual Basic (e.g. to restart services/systems)
NEW Support for drag-and-drop device, group, and map management on the Web interface
NEW Dashboard Manager - configure NOC views for monitoring
Bulk Field Changes
Reporting
Over 50 reports Full reports in HTML
Over 100 reports Discrete workspace reports in HTML
Reporting roll-up for consolidated reporting
Flexible scheduling of recurring reports
NEW Support for instant access to real-time data via InstantInfo
NEW Web Performance Monitor network tool that creates Split Second Graphs for use in the Performance Monitor workspace reports
NEW Web Task Manager troubleshooting network tool
NEW Split Second Graphs that provide real-time graphical data in performance workspace and full reports
Reporting data export to: email, Excel, CSV formats
Pre-defined and customizable reports for WMI counters
Customizable reports for SNMP counters
Alerts & Notifications (Alerts)
Configurable alert thresholds for both SNMP and WMI
Basic threshold
Advanced alert suppression
Configurable alert/alarm escalation to comply with pre-defined escalation procedures
Alerts & Notifications (Notifications)
Email
Numeric Pager
Alpha/Text Pager
SMS
NEW SMS Direct
Text to Speech
Web Alarms
Windows Popups
Additional Alerts
Service Restart
Sound
External Program
Syslog
External Script Templates
SNMP Trap
Send a ticket
Script
Logging
Syslog File
Distributed Networks
Remote IP Services
Remote SNMP Monitoring
Remote WMI Monitoring
Remote Device Dependencies
WAN Device, Port and Link Monitoring
Remote Alert roll-ups
Remote Reporting roll-up
Remote Monitoring survivability
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