Help Desk Authority

Standard
Edition

Professional
Edition

Enterprise
Edition

Help Desk

Knowledge Base

Fully customizable window layouts and data fields

Reporting and report customization

Scrolling message board

Customizable dashboard view

Skills based routing of issues

Support contracts

Issue templates

Windows and web consoles

Audit trail for issue history

Basic search engine

iPhone mobile help desk client

Advanced search engine

Automated issue escalation

Alert notifications sent when issue status changes

Automatically generate issue status reports

Automatically convert e-mails into issue tickets

E-mail auto-response

Outlook plug-in for one click issue creation

Web based self-service portal for end users

Active Directory synchronization of technicians and end users

Single sign-on to console and self service portal

Asset management & change tracking

Software compliance

Link assets to issues

Microsoft Hotfix detection

Remotely manage PC's botd inside and outside of tde corporate network

End user password self service tdrough web interface

Flexible password policies

Generate detailed reports on password management activity